Branch Support Associate/Customer Service

Boost your career with this opportunity that offers an excellent company culture, great benefits, and training opportunities that will diversify your skills and knowledge! Experience a more rewarding career with a leader whose industrial gases and supplies are in demand regardless of the state of the economy.      

OSC, a regional leader in industrial gas and welding supply distribution, is seeking a Branch Support Associate in Menomonee Falls, WI. This is a critical role responsible for handling day-to-day operations at the branch with a multi-faceted approach to supporting our customers, as well as coordinating the transfer of product between locations 

Why Branch Support Associates join the OSC team: 

• Competitive pay, based upon your experience. 
• Unbeatable benefits package including health benefits, vision and dental reimbursement, 401(k) with company match, paid time off, paid holidays, wellness program, career & education development, and more!   
• Stable and recession-resistant industry: Our industrial gases and welding supplies will always be essential to the diverse group of industries we supply such as manufacturing, healthcare, and technology!  
• Opportunities for advancement: OSC is always looking for key players to move into higher level roles.    
• Experience the best of both worlds working for a local business with large-company backing! 

Essential Duties and Responsibilities: 

Warehouse 

• Maintain store inventory levels and proper labeling of products 
• Load and unload delivery vehicles using appropriate equipment (i.e. operating forklifts) and maintain warehouse organization 
• Prepare and complete daily orders for customer shipments/deliveries; includes picking orders, material packaging, labeling shipments, and paperwork completion 
• Maintain cleanliness of the building to ensure safety of all employees, customer, and visitors 
• Will help prepare OSC delivery driver’s load and will help to unload for each day’s delivery route 

Customer Support 

• Assist customers in selecting and purchasing welding equipment and supplies by applying technical knowledge to meet their needs 
• Provide excellent customer support 
• Work closely with Sales Department to assist with customer quotes, questions and orders 
• Field incoming calls to branch location 
• Communicate and cultivate the Core Values of Oxygen Service Company internally and externally 
• Cultivate and maintain positive business relationships 
• Attend and participate in scheduled department meetings 
• Prepare customer pickup orders 
• Process and manage cylinder transactions 

Delivery 

• Perform one-off deliveries as customers require 
• Operate company vehicle in a professional, safe and courteous manner following all traffic rules 

Other Responsibilities: 

• Perform a variety of special projects as assigned by supervisor 
• Cover Appleton store, as needed. 

About the Company: OSC is an industrial distribution company that has been providing solutions for all gas, welding, and automation needs since 1959. With 8 locations in total (5 in Minnesota, 3 in Wisconsin) we are able to service many businesses across multiple markets. We have a comprehensive line of welding supplies and machines, several robotic platforms, automated cutting and welding equipment, and a variety of industrial, medical, and specialty gases. Not only do we offer rapid delivery, but we have the highest-quality dry ice in the region by making it to order! 

OSC is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.